SHIPPING

Processing time

We do have a small amount of inventory on hand, however most items are made to order. Production typically takes 1-2 weeks. If this is a special or rush order please shoot us an email and we’ll see what we can do!


Estimated Shipping Time

North America: 1 business week

We ship USPS flat rate. If you would prefer another method please email us and we will do our best to get the item shipped to you asap!


Customs and Import Taxes

The customer is responsible for any customs and import taxes that may apply. We can not be responsible for delays due to customs.


RETURNS & EXCHANGES

For returns, exchanges or store credit please email us at shop@brooklynheavymetal.com within 7 days of receiving your order. Items must be shipped for return within 14 days of delivery date. All items eligible for a full refund must be returned in original condition with packaging. Shipping charges will not be refunded and all return shipment charges will be customer’s responsibility. For any returned orders lost during shipment.


PRIVACY POLICY

We will not sell or share your information. Personal information received will be used strictly to fulfill your order and and or communicate with you regarding your order if necessary or in any cases where it may be required for legal purposes, such as taxes. That is unless you decide to subscribe to our mailing list, in which case you will receive emails from us regarding updates, sales and discounts as well!